shipping policy
Shipping
Shipping Rates
Standard Ground FedEx:$16.00
**Except Hawaii - Flat Rate $21.00. Can not ship dangerous goods.**
Orders totaling over $300 are considered high value and are shipped with direct signature to ensure proper delivery. Please contact us immediately after order submission if you wish to have the signature removed.
Please note: we are not able to ship to a P.O. Box within the U.S.A, a street address is required for shipping. No exceptions.
Standard Shipping FedEx Ground will deliver the package within 5-12 business days, depending on your location within the 49 contiguous United States service area and type of service. If you are located outside the 49 contiguous states, your order may be cancelled due to the difficulty of freight transport and/or type of goods in your order. We are currently working on a possible solution to service certain states outside the 49 contiguous states.
*** Please note as we ship from Canada to the US there may be possible customs delays that arise with your package. Lothantique Inc. on behalf of Tangent GC will always provide the required paperwork for customs clearance however, there are possible discrepancies that could occur. If a courier contacts you with regards to your package about a customs issue, please forward them to us for handling, we apologize for the inconvenience. Any shipments that contain laundry detergents will be shipped via ground once a week.***
Lothantique Inc.on behalf of Tangent GC ships non-dangerous goods shipments with FedEx Express shipping, please allow 2 to 4 business days for your order to arrive (pending any possible delays).
Lothantique Inc.on behalf of Tangent GC ships dangerous goods shipments (detergents, fabric softeners, etc.)/ overweight shipments consolidated once a week with FedEx Ground shipping. The shipment will usually leave for the border Thursdays with some exceptions during holidays. Due to the processing times of US Customs clearance, all orders received after 12pm (EST) on Wednesdays will ship on the Thursday the week after. Please allow tracking number up to 3 business days to activate after it is received as it requires to be activated after customs clearance. Please be advised that shipments can also be delayed due to weather conditions.
Delivery dates are approximate and do not guarantee delivery within the stated time periods. Periodically delays occur as all orders are subject to customs inspection.
For orders totaling over $800, you are required to provide a Social Security number or Federal ID number for customs purposes.
Order Status
If you would like to check the status of your order, please use the tracking number included in your shipping confirmation email. If you have questions about your order, please call us at 1-877-425-7627 or email us at info@lothantique.ca and we will be happy to assist you.
Shipment tracking is a service provided by the carrier chosen for the delivery of your package. Each carrier assigns a unique tracking code to your package once that package is recorded as being in their system, i.e. has actually left our distribution warehouse. We are given access to these tracking codes by the carrier once a package is shipped. Until the carrier assigns these tracking codes, we cannot provide you access to tracking codes.
Out of Stock Items
If a product you ordered is out of stock, you will be informed by e-mail within 48 business hours of your purchase. Upon receipt of the e-mail you will have three options as follows:
- Receive the out of stock item when it arrives with free shipping.
- Receive your order minus the out of stock item and receive refund for out of stock item.
- Cancel entire order and receive full refund.
Returns
We do not accept returns or exchanges.
What do I do if my products are damaged on arrival?
Please notify customer service of any damaged or defective products. We will offer replacement or refund of damaged or defective products. Discrepancies must be reported within 10 days of receipt of your order.
Simply contact us by email: info@lothantique.ca or call us: Tel: 1-877-425-7627 during office hours, Monday to Friday 9 AM - 5 PM (EST) and ask for Website Customer Service.
International Orders
If you are a Canadian or US resident and wish to ship your package overseas, or if you live outside North America and wish to receive a package, please email our Customer Service Department to receive a quote on shipping.
Customer Service: info@lothantique.ca